FAQ
Support
Frequently Asked Questions
About the Product
How do I know this is real Shilajit?
Every batch is independently lab-tested and certified. We publish our Certificate of Analysis on our Lab Results page. You can also perform at-home tests: real Shilajit dissolves completely in warm water, will NOT dissolve in alcohol, becomes soft and sticky when warm, and hard when cold. We stand behind our product with a full authenticity guarantee.
Is Black Gold Shilajit tested for heavy metals?
Yes. Every batch is tested for lead, mercury, arsenic, and cadmium by an independent third-party laboratory. All results are well within internationally recognised safe limits. Full results are available on our Lab Results page.
Where is your Shilajit sourced from?
Our Shilajit is sourced from high-altitude regions of the Himalayan mountain range, above 16,000 feet. At these extreme altitudes, the resin is purest and has the least exposure to environmental pollutants. Read more on our About page.
Why resin and not capsules or powder?
Resin is the purest, least processed form of Shilajit. Capsules and powders typically require spray-drying (which uses very high heat and degrades nutrients) and often contain fillers, flow agents, or binding agents. Pure resin preserves the full spectrum of minerals, fulvic acid, and bioactive compounds. It's also the easiest form to test for authenticity.
How long does one jar last?
One 50g jar lasts approximately 2–3 months with daily use (one pea-sized serving per day, roughly 300–500mg). That works out to less than 2 AED per day.
What does Shilajit taste like?
Shilajit has a distinctive earthy, mineral taste — similar to very dark coffee or strong mineral water. Most people grow accustomed to it within a few days. If the taste bothers you, mix it with warm milk and honey, or add it to your morning tea or coffee.
Can I take Shilajit during Ramadan?
Absolutely. Shilajit has been traditionally used during fasting periods to maintain energy and mineral levels. We recommend taking it with your Suhoor (pre-dawn meal) dissolved in warm milk or water for sustained energy throughout the fasting day.
Safety & Usage
Is Shilajit safe?
When sourced from reputable suppliers and properly purified, Shilajit has a long history of safe use spanning thousands of years. Our Shilajit is independently tested for heavy metals, microbial contamination, and other safety parameters. However, we always recommend consulting with a healthcare professional before starting any new supplement, especially if you're taking medication or have pre-existing health conditions.
Are there any side effects?
Shilajit is generally well-tolerated. Some people may experience mild digestive changes during the first few days as their body adjusts. We recommend starting with a smaller dose (rice grain size) and gradually increasing. Do not exceed recommended dosage. Discontinue use and consult a doctor if you experience any adverse reactions.
Can women take Shilajit?
Yes. Shilajit is beneficial for both men and women. Its mineral content and fulvic acid benefits are not gender-specific. However, we do not recommend Shilajit during pregnancy or breastfeeding — please consult your doctor.
How should I store my Shilajit?
Store at room temperature in a cool, dry place away from direct sunlight. Keep the lid tightly closed. Use a clean, dry spoon — do not introduce water into the jar. Properly stored, Shilajit resin has a shelf life of 2–3 years.
Ordering & Delivery
Do you deliver to all Emirates?
Yes! We deliver to all 7 Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. All deliveries within the UAE are free.
How long does delivery take?
Standard delivery is 2–4 business days across the UAE. We aim for next-day delivery in Dubai and Abu Dhabi whenever possible. You will receive a tracking number once your order is dispatched.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for all orders within the UAE. You can also pay by credit/debit card or through Tabby (Buy Now, Pay Later).
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, contact us within 30 days of delivery for a full refund. See our Guarantee page for full details.